< Jeyfrem Ahumada />_

Experienced in break'n fix, ticketing systems, hardware installation/repair, local/remote hardware diagnostics and onboarding/offboarding practices.

Always thinking of ways to improve and streamline processes to benefit those on the receiving end.

< Recent Work History />

Union County Government
July 2020 - Present
> Business Operations
> Senior Support Specialist
  • Established the concept of a group email address to provide ease when requesting services. Worked with Union County IT to configure it based on business needs.
  • Built a library of previously created assets to optimize workflow and efficiency.
  • Programmatically wrote manuals for easier updating.
  • Worked alongside members of the IT teams to learn more about what they do and support the agency. Help desk, hardware repair/installation, troubleshooting and assisted with preparing devices for onboarding/offboarding as needed.
Union County Government
October 2019 - July 2020
> Business Operations
> Administrative Support Specialist IV
  • Worked with Public Communications to ensure official communications issued for the Spanish speaking community were accurate and satisfactory.
  • Tirelessly worked under extreme weather conditions guiding and educating the community with last minute operating changes due to COVID-19.
  • Handled and entered records containing PII into County systems.
Merch-A-Mart
March 2018 - October 2019
> Office Administrator
  • Implemented a numerical lookup system for products, improving production time and efficiency.
  • Established a connection between the web host and accounting software, downloading customer information and invoices instead of relying on manual entry.
  • Managed workstations, installed hardware/software as needed. Performed troubleshooting, network configuration and ensured there was proper communication between web host and local system while also serving as the point of contact for appropriate vendors.
  • Updated and maintained website as needed.

< Linked Certificates & Education />

A+
> CompTIA (2023)
Learn JavaScript
> codeCademy_ (2024)
Responsive Web Design
> freeCodeCamp (2024)
Emerging Leaders
> UNCC (2022)
Google IT Support Fundamentals
> Google | Coursera (2023)
Competence in Language Interpreting
English | Spanish
> LanguageLine Academy (2020)
Associate's in Arts
> SPCC (Ongoing)

< Printable resume />

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< Comments & Awards />

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